Customer Support

We're here to help!
We work hard to improve your customer experience every day and are committed to providing the best support possible for our products. That's why we've put innovative practices in place like our new online support request system. Our new process ensures all the information needed to provide the best support possible is collected and received directly into our support system. After your request is submitted you'll receive a confirmation email with all the details of your request as well as automatic email notifications of any updates as they happen.

Our new online support system is the quickest way to get the support you deserve!

If you still need assistance you can always call us at (817) 662-5203. We'd like to hear from you and will be happy to assist you in any way we can.

Missing Stickers

For U.S. Customers:

Please click here if you need to purchase missing stickers for a sticker album. You will be redirected to the Panini missing stickers online shop.

If you have a question regarding missing stickers, you can contact us at: missingstickers@paniniamerica.net

For Canadian Customers:

(Canadian English) Please click here if you need to purchase missing stickers for a sticker album. You will be redirected to the Panini missing stickers online shop.

Frequently Asked Questions (FAQ)

Fraud Prevention

You can be assured that any card pulled directly from our packs is 100% authentic. Panini America has added an extra level of protection and confidence for those buying and selling our trading cards. You take our cards seriously and so does Panini America.

Sequential numbering can be an indicator of authenticity. Jersey Patches, NFL Logos, and laundry tags carry single digit and low double digit numbering in most cases.

The thickness of a card distinguishes between a prime material and a standard material card. Prime material cards have a 96 pt. thickness and standard material cards have a 72 pt. thickness.

Authentication

Panini America has partnered with Eastman Kodak Company to employ KODAK TRACELESS System for Anticounterfeiting. Beginning with 2007 Playoff National Treasures and future products, each prime swatch of material will carry a unique and invisible marking that can be authenticated by Panini America through the KODAK TRACELESS system.[ More Info ]
Most of the counterfeiting is related to high-end products constructed with a prime swatch of material. For that reason we authenticate prime swatch material cards.
Should any question arise as to the authenticity of any prime swatch, the owner will need to submit an authentication request online. After submitting your request, you will be provided with a ticket number and packing slip. The packing slip will need to be printed and included with your card(s) when you mail them. The card will be authenticated and documented.

Start a new authentication request here.
Each prime swatch material on the card is tested for Panini America DNA using the patented KODAY TRACELESS System. After successfully passing the test an image of the card is captured into our database along with a unique authentication number that can be referenced for future validation. The card is then placed into a protective covering where it is sealed and shipped back to the customer along with a Certificate of Authenticity.
For each Authentication Service request a $10 fee will be charged for the first card and $5 for each card thereafter. Up to 25 cards may be entered per request. Please note the authentication service fee is non-refundable.
After a card is authenticated, it is assigned an Authentication ID. You can search for authenticated cards by their Authentication ID by clicking here.

Redemptions

A card is considered a candidate for redemption when the components have not been received in time to make final production. Panini America reluctantly uses redemptions to keep the consistency in a program when materials have not been returned in time to make a pack out. Panini America makes every effort to exhaust all possibilities before designating a redemption card.
Beginning with 2008 Playoff Prestige, each redemption card will include a unique redemption code that can be submitted online for faster processing of your reservation. This will allow collectors to secure their reservation quickly and easily.

Submit a new redemption request for 2008 and newer products here.
An online reservation can be submitted for pre-2008 products up to 18 months following product release. However, the original redemption exchange card for all pre-2008 products must be mailed in following the submission as proof that the intended recipient is the holder of the redemption card. After submitting your request, you will be provided with a ticket number and packing slip. The packing slip will need to be printed and included with your card(s) when you mail them.

Submit a new redemption request for pre-2008 products here.
Yes. However, the quickest way to secure your reservation is by submitting a redemption request online using the redemption information provided on the card. You may also mail your card along with your full name, complete mailing address (no PO Boxes), telephone number, and email address to the address below. Mailing this card may delay your reservation. The redemption card must be postmarked at least two weeks before the expiration date on the back of this card. Exchange cards marked after the expiration date cannot be redeemed.

Panini America, Inc.
Redemptions
5325 FAA Blvd.
Suite 100
Irving, TX 75061
Redemption cards are made available as they are received. Please allow 6-8 weeks for delivery. Panini America, Inc. will send a comparable card in its place if the specified card is not available to ship within 4 months or 8 months depending on what timeframe is selected during the reservation process. If no time period is selected, 8 months will be assumed.
The player name will be revealed upon submission of your online redemption request. You may also view our checklist by cross-referencing the information provided on the redemption card.

Factory Damaged Cards

Panini America is able to replace factory damaged cards on a card-for-card basis, while supplies last, and as long as a library card exists. A request for replacements can be made up to 12 months after product release(only). Panini America strongly suggests that you track your package or keep a proof of delivery for all damaged card requests. Panini America is not responsible for lost or stolen mail. Any ineligible card(s) that Panini America is unable to replace, for any reason, will be returned back to the customer. A damaged card replacement is not guaranteed. We are unable to replace packs, boxes, cases, sample cards, promotional cards, "Recollection" cards, "No Purchase Necessary" cards and cards containing trapped autographs.

Submit a new request for replacement of your factory damaged card here.
Damaged sequentially numbered cards are replaced if an identical replacement card is available. The serial number is re-stamped on the identical replacement card and the damaged card is destroyed to ensure that there is the stated number of cards on the market.
In most cases, turnaround time is 8 to 10 weeks. For sequentially numbered cards, please allow 10 to 12 weeks for the renumbering process. If the specified card is not available to replace we will send a comparable card of equal value in its place.
Before sending your damaged card(s) to us, you will need to submit a replacement request online. After submitting your request, you will be provided with a ticket number and packing slip. The packing slip will need to be printed and included with your card(s) when you mail them.

Submit a new request for replacement of your factory damaged card here.

Quality Assurance

Panini America is committed to having the highest quality assurance standards for all of its products. If you purchased one of our products and did not receive the advertised contents we want to know. Please note a quality assurance request based on advertised contents can be made up to 12 months after product release.

Collation is never 100% perfect for any product. Odds of insertion are based on insertion across the entire production run and are not based on the contents of any single box or case.
Please submit a new Quality Assurance request online. You will need to mail in the following after submitting your request.
  • Packing slip provided after you submit your request online
  • Copy of purchase receipt
  • Empty wrapper for pack
  • Brief letter of explanation
Submit a new quality assurance request here.
Please submit a new Quality Assurance request online. You will need to mail in the following after submitting your request.
  • Packing slip provided after you submit your request online
  • Copy of purchase receipt
  • Box top with quality assurance number stamped
  • Brief letter of explanation
Submit a new quality assurance request here.
Please submit a new Quality Assurance request online. You will need to mail in the following after submitting your request.
  • Packing slip provided after you submit your request online
  • Copy of purchase receipt
  • Cut out of the case UPC code and case shipping label
  • Brief letter of explanation
Submit a new quality assurance request here.

New Collector Information

Card Collecting is an American Pastime. We at Panini America have taken a few minutes to list some necessary terms you will need to learn, as you become familiar with the language of the trading card industry. Before you get started, here is a brief description of how most trading cards are produced.

Most trading cards are usually part of a "Program." For example, 2008 Playoff Prestige is a program that contains various types of cards grouped together into sets, such as Commons and Inserts.

Common Cards: Also referred to as "Base Cards." These cards make up the base set of players or individuals used in a program.

Base Set: The base set is the collection of Common Cards used in a specific program.

Rookie Card: This is a player's first major trading card from a major manufacturer.

Factory Set: A set the manufacturer will produce that is a collection of all the common cards from a specific program.

Parallel Cards: These are slight variations of the common cards and can be found randomly inserted into the packs. The variations can range from foil color, to card stock or even to numbering.

Insert Cards: Also referred to as "Chase Cards." These are the manufacturer's specialty cards and are randomly inserted into the packs or boxes at a lesser rate than the common cards. They have specific designs in addition to definitive Parallels.

Insert Set: This is a collection of all the Insert Cards from one specific insert.

Memorabilia: Also referred to as "Game-used Cards". These cards are "Insert Cards" from a program and have pieces of game-used or actual worn material from an athlete or entertainer.

Autograph Cards: These are Insert Cards from a program with an actual signature from an athlete or entertainer.

Hobby Cards: These cards are only offered in the "Hobby" version of a program. Hobby products are available only at hobby stores that specialize in collectibles. Hobby products sometimes have specific cards and special packaging to distinguish them from their "Retail" version.

Retail Cards: These cards are only offered in the "Retail" version of a program. Retail products are available only at major retail outlets such as Target or Wal-Mart. Retail products sometimes contain specific cards and special packaging to distinguish them from their "Hobby" version.

Ratio or Drop Rates: Also referred to as the drop rate. This refers to how often an "Insert Card" may fall in a program. (Example - 1:24 would mean that one "insert card" would come in every 24 packs)

There are many conditions that could adversely impact the value of your card. Below are some of the most common references to the condition of a card.

Mint Condition: The card has no visible flaws or damage.

Near Mint/Mint Condition: The card may have one minor and very difficult to notice imperfection.

Excellent: The card has two to three minor flaws ranging from a small fingernail nick to a notched corner.

Very Good: The card has some slight wear, such as a worn corner, but has not been abused.

Good, Fair: These cards range from creased or worn to somewhat scratched. They often show signs of extended handling.

Poor: These cards range from fuzzy and off-centered to soiled. They are commonly abused or mishandled.

Trading cards have a packaging hierarchy that may contain different advertised contents depending on how you purchase the product. Packaging levels are listed below.

Packs or Wax Packs: Packs are the first level of packaging for a group of cards.

Boxes: Boxes contain multiple packs or wax packs.

Case: Cases contain multiple boxes.

General Questions

We do not place any value on our cards for the secondary market. There are publications available such as Beckett Media (www.beckett.com) or Tuff Stuff (www.tuffstuff.com) which can help you determine the card values.
Not at this time.
We require all authorized dealers to have a retail storefront location prior to issuing an account number. For more information about the necessary documentation or to access our direct dealership application, click here.
All authorized dealers can be found by using our store locator here.

Privacy

At Panini America, Inc., we care most about making the best products for you, our customer. As a valued consumer, you deserve to know what information we obtain about you from our web sites and what we do with that information. Privacy Policy

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